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Terms of Service

These Terms of Service (“Terms”) govern the onsite locksmith services and alarm or security related services provided by Sound Tech Alarm Locksmith (“Company,” “we,” “us,” or “our”) to you (“Customer,” “you,” or “your”). By requesting, scheduling, or authorizing any service, you agree to these Terms.

Business Information
Sound Tech Alarm Locksmith
1711 Northampton St, Easton, PA 18042
Phone: (484) 671-0101
Email: suport@SoundTechAlarmLocksmith.com
Website: SoundTechAlarmLocksmith.com

If you are looking for rules that apply to using our website (not the onsite services), those are covered in our separate Website Terms of Use (to be provided). Your use of our website is also subject to our Privacy Policy.

1. Eligibility (Adults Only)

Services are offered only to individuals who are 18 years of age or older. By requesting service, you represent that you are at least 18.

2. Service Area and Service Types

We provide services that may include, depending on your request and our availability:

  • Residential, commercial, and automotive locksmith services (including lockouts, rekeying, lock replacement, repairs, and related hardware work)
  • Alarm and security related services (including installation, repair, configuration, and maintenance of certain security devices or systems)

Availability, response times, and service offerings may vary by location, demand, traffic, weather, and technician availability. Any estimated arrival time is an estimate only.

3. Authorization to Request Service and Identity Verification

Because locksmith and security services can be used unlawfully, you agree to the following:

  1. Authority Required. You represent and warrant that you are the lawful owner, occupant, or authorized agent for the property or vehicle, and that you have legal authority to request and approve the services.
  2. Verification. We may require reasonable verification before and or during service, such as:
  • Government issued photo identification
  • Proof of ownership, occupancy, or authorization (lease, utility bill, registration, employer authorization, property manager authorization, etc.)
  • Verification that the name on the ID matches authorization records when applicable
  1. Refusal of Service. We may refuse or discontinue service if:
  • You cannot reasonably demonstrate authorization
  • We suspect unlawful activity or safety risk
  • Conditions at the site are unsafe or materially different than described

You agree to cooperate with verification requests. If service is refused after dispatch due to lack of authorization or unsafe conditions, you may still be responsible for applicable service call or trip charges.

4. Estimates, Diagnostic Work, and Change of Scope

  • Estimates. Quotes provided by phone, text, or online are generally based on the information you provide and may be non-binding estimates unless explicitly stated otherwise in writing.
  • Diagnosis. Final pricing may require onsite inspection, diagnosis, and confirmation of required parts and labor.
  • Change of Scope. If the scope of work changes after diagnosis (for example, different lock type, damage, additional locks, incompatible hardware, additional labor), we will present updated pricing and proceed only with your authorization.

5. Service Call Fees, After Hours Fees, and Other Charges

Your total charges may include:

  • Service call or trip fee
  • Labor charges
  • Parts and hardware
  • After hours, weekend, holiday, emergency, or high security surcharges (if applicable)
  • Additional labor for complex or non-standard installations or repairs
  • Taxes where applicable

We will disclose fees as reasonably practicable. If you approve work, you agree to pay the approved charges.

6. Customer Responsibilities at the Service Location

You agree to:

  • Provide safe access to the service site, including parking access where reasonable
  • Secure pets and maintain a safe work environment
  • Disclose relevant conditions (for example, broken hardware, prior forced entry damage, special door materials, alarm system details)
  • Provide access to areas necessary to complete the work
  • Confirm that alarm codes, safe combinations, or sensitive credentials will not be sent through web forms unless explicitly requested by us via a secure method

7. Locksmith Specific Disclosures

You understand and agree that:

  • Some lockouts or lock repairs may require drilling, bypassing, cutting, or other methods that can cause cosmetic or functional changes to the lock, door, frame, vehicle components, or hardware, especially where hardware is damaged, worn, non-standard, or high security.
  • We are not responsible for pre-existing damage, wear, hidden defects, or prior improper installation.
  • Customer supplied hardware may be incompatible or defective. We are not responsible for performance issues caused by customer supplied parts.

8. Alarm and Security System Disclosures

Unless we expressly agree in a signed writing, our alarm or security services are limited to installation, configuration, repair, or maintenance of equipment, and do not include monitoring.

You acknowledge:

  • No security system is fail-safe. Equipment, power, cellular, internet, or wiring issues can cause failure, delays, false alarms, or missed events.
  • Our services reduce certain risks but do not eliminate risk of burglary, theft, personal injury, property damage, fire, or other hazards.
  • You are responsible for regular testing, maintenance, battery replacement, and ensuring that system settings and notifications meet your needs.
  • If third party products, apps, cloud services, or monitoring providers are involved, their availability and performance are outside our control.

9. Cancellations, No Shows, and Rescheduling

If you cancel, reschedule, are not present, cannot provide access, or cannot provide reasonable authorization after dispatch, you may be charged:

  • A service call or trip fee, and or
  • A reasonable labor charge for time spent and travel, depending on circumstances

If you need to cancel or reschedule, contact us as soon as possible at (484) 671-0101

10. Payments, Invoices, and Collections

  • Payment Timing. Unless otherwise agreed in writing, payment is due at completion of service.
  • Payment Methods. We may accept cash, card, or other methods as communicated at time of service.
  • Nonpayment. Unpaid balances may be subject to allowable fees and collections to the extent permitted by law.
  • Chargebacks. If you initiate a chargeback without valid basis, you remain responsible for the amount owed plus any allowable administrative costs.

11. Warranties and Warranty Exclusions

We may provide limited warranties on labor and or parts where stated on your invoice or receipt.

Warranty generally does not cover:

  • Normal wear and tear
  • Misuse, neglect, abuse, or improper maintenance
  • Alterations or repairs by others after we complete service
  • Customer supplied hardware
  • Problems caused by structural issues (door alignment, warped frames, vehicle issues, electrical or network problems)
  • Environmental conditions (moisture, corrosion, power surges)

To request warranty service, contact us at suport@SoundTechAlarmLocksmith.com with your invoice information.

12. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost business, loss of use, or loss of data, even if advised of the possibility.
  • Our total liability for any claim arising out of or related to the services will not exceed the amount you paid to us for the specific service giving rise to the claim.

Some states do not allow certain limitations. Where prohibited, these limitations apply to the maximum extent allowed.

13. Indemnification

You agree to indemnify and hold harmless the Company and its owners, employees, and contractors from and against claims, damages, liabilities, losses, and expenses (including reasonable attorneys’ fees) arising from:

  • Your breach of these Terms
  • Your misrepresentation of authorization to request service
  • Unsafe conditions at the service location caused by you or under your control

14. Permits, Codes, and Compliance

If a permit, inspection, or code compliance requirement applies to a particular installation, you are responsible for informing us in advance unless we expressly agree in writing to handle it. We will perform work in a commercially reasonable manner consistent with the agreed scope.

15. Photos and Documentation

We may take photos of locks, doors, hardware, or equipment for documentation, quality control, and warranty support. We will not intentionally capture sensitive information beyond what is necessary. Any personal information is handled in accordance with our Privacy Policy.

16. Dispute Resolution and Governing Law

These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict of laws rules.

Before filing a lawsuit, you agree to contact us and attempt to resolve the dispute informally by emailing suport@SoundTechAlarmLocksmith.com with a description of the issue and your invoice details. If not resolved, any legal action must be brought in a court of competent jurisdiction in Pennsylvania, unless another venue is required by applicable law.

17. Changes to These Terms

We may update these Terms from time to time. The “Last Updated” date indicates when they were last revised. The Terms that apply to your service are the version in effect at the time the service was requested, unless we agree otherwise in writing.

18. Contact Information

Sound Tech Alarm Locksmith
1711 Northampton St, Easton, PA 18042
Phone: (484) 671-0101
Email: suport@SoundTechAlarmLocksmith.com
Website: SoundTechAlarmLocksmith.com

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